This Privacy Policy describes how Crust & Ember Pizzeria collects, uses, discloses, and protects your information when you visit our website at openstreetclear.xyz or use our services related to pizza dining and delivery. It applies to all visitors, customers, and users in United Kingdom, including residents of London and neighboring regions. Last updated: October 13, 2025.
What information we collect
We may collect personal data that you provide directly to us, such as your name, contact details, delivery address, phone number, and notes about your order. We also automatically collect information when you interact with our site, including device information (IP address, browser type, operating system), page views, search terms, and order history. In addition, we may collect location data with your consent to improve delivery estimates and service availability.
How we use your information
We use your data to process and fulfill orders, communicate about orders, provide customer support, and improve our menu and services. We may use contact information to send important notices, promotions related to Crust & Ember Pizzeria, and surveys about your dining experience. Data about preferences helps us tailor recommendations and offers. We use payment and order data to ensure secure transactions and prevent fraud, while adhering to applicable financial regulations.
Legal basis and retention
We rely on legitimate interests to operate our site and offer services, contractual necessity to fulfill orders, and consent where required for certain cookies and tracking technologies. We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.
Cookies and tracking
We use cookies and similar technologies to remember your preferences, analyze site usage, and ensure smooth ordering. You may adjust your browser settings to reject non-essential cookies, but some features may then work less efficiently. We may place cookies to keep your session active during a visit and to provide personalized recommendations for pizzas, drinks, and sides. We do not use data for purposes unrelated to improving Crust & Ember Pizzeria's services.
sharing and third parties
We do not sell your personal data to third parties. We may share information with service providers who help us operate our website, process payments, deliver orders, or perform analytics. These partners are obligated to protect your data and only use it for specified purposes. We may also disclose data to authorities when required by law or to protect our rights and safety. When you place an order for delivery, your address and contact details are shared with the delivery partner solely to complete the delivery.
Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal data is limited to staff who need it to perform their duties and to trusted partners under strict confidentiality agreements. While no system can be guaranteed to be completely secure, we continuously monitor and improve our security measures.
Your rights
You have the right to access, correct, or delete your personal data, restrict processing, object to certain processing, and request data portability where applicable. You may also withdraw consent where it was given for cookies or marketing communications. To exercise these rights, please contact us using the information below. We will respond in accordance with applicable law and notify you of any action taken.
International transfers
Your data may be transferred to servers or service providers located outside your country or region with adequate data protection safeguards. When this occurs, we implement measures to protect your information in line with this Privacy Policy and applicable regulations. By using our services, you consent to such transfers as described in this policy.
Children
Our services are not targeted to children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian who becomes aware that a child has provided us with personal information without consent, contact us to have the information removed.
Do Not Track
We do not respond to Do Not Track signals at this time. You can manage cookies through your browser settings to limit tracking where supported. If you choose to disable certain cookies, some features of Crust & Ember Pizzeria may not function properly.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. When material changes occur, we will provide notice on the site and, where required, obtain your consent for significant updates. Your continued use of our services after the changes constitutes your acceptance of the revised policy.
Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our data officer at +44 20 7930 1234 or visit openstreetclear.xyz for more details. You may also reach us at our registered address in 10 Downing Street, London, SW1A 2AA, United Kingdom.